Privacy policy

Last updated: May 2026

What we collect

When you visit voxapp.com we capture page views, scroll depth, and CTA clicks for product analytics. We use a 3-level consent banner — you can choose Reject all, Analytics only, or Accept all. At "Reject all" we drop visitor identifiers and capture only essential page-view data.

When you use VoxApp the product, we process call audio, transcripts, structured outputs, and the contact data needed to operate the conversation (e.g. names, phone numbers, emails). Your security page has the full detail.

What we don't do

• We never sell your data.
• We never use customer call audio or transcripts to train AI models.
• We don't share data across customer tenants.

Where data is stored

Customer data stays in your tenant's region. AU customers run in AWS ap-southeast-2 (Sydney). UK/EU/US regions available. No cross-region replication.

Your rights

Under the Australian Privacy Principles and GDPR you can request access, correction, or deletion of your data. We honour these via our API or by emailing privacy@voxapp.com. Right-to-delete is processed within 35 days end-to-end.

Contact

Privacy questions, DPAs, sub-processor lists, or anything else: privacy@voxapp.com.