Terms of service

Last updated: 29 May 2026

These Terms of Service (Terms) form a binding agreement between VoxApp Ltd, a company registered in New Zealand (VoxApp, we, us or our) and the business entity that registers for or uses the Service (Customer, you or your). By creating an account, accessing or using the Service, you confirm you have read, understood and agree to be bound by these Terms (including the acceptable use requirements in clause 4) and the Privacy Policy and Data Processing Addendum published at voxapp.com.

VoxApp provides services exclusively to businesses. By accepting these Terms, you warrant that you are not a consumer, that you are using the Service for business purposes, and that you have authority to bind the entity on whose behalf you are accepting these Terms.

1. Definitions

In these Terms:

Account means the Customer's registered account on the Service.

AI Agent means an artificial intelligence assistant configured by the Customer using the Service to interact with Contacts via voice, video, chat or messaging.

Annual Plan means a Subscription Plan billed annually in advance with a 12-month commitment.

Billing Period means the recurring period for which Subscription fees are charged, being either monthly or annually as elected by the Customer.

Contact means an individual with whom the Customer interacts using the Service, whether the Customer initiated the interaction or the individual did.

Credit Pack means a discrete quantity of additional Credits purchased separately from the Customer's Subscription Plan.

Credits means the units of usage consumed when the Service is used to make calls, send messages or otherwise engage Contacts, and includes Included Credits, Credit Packs and overage Credits.

Customer Data means all data, content, configurations, conversation transcripts, recordings (where enabled), Contact information and any other information submitted by the Customer to the Service or generated through the Customer's use of the Service.

Documentation means the user guides, technical documentation and other materials made available by VoxApp at voxapp.com or otherwise.

Fees means all fees payable by the Customer for the Service, including Subscription fees, Credit Pack fees, overage fees and any other charges.

Included Credits means the monthly Credit allowance included in the Customer's Subscription Plan.

Monthly Plan means a Subscription Plan billed monthly in advance on a rolling month-to-month basis.

Personal Data means information relating to an identified or identifiable individual, including under any applicable Privacy Law.

Privacy Law means any law applicable to the processing of Personal Data, including the Privacy Act 2020 (NZ), the Privacy Act 1988 (Cth) (AU), the General Data Protection Regulation (EU and UK), the California Consumer Privacy Act, and equivalent laws.

Service means the VoxApp platform, including the website, application, AI Agent functionality, APIs, integrations, related software and Documentation, as updated from time to time.

Subscription Plan means the tier of Service the Customer has elected (such as Starter, Professional, Business or Enterprise), which determines Included Credits, resource limits and overage rates.

Term means the period commencing on the date the Customer first accepts these Terms and continuing until the Account is terminated in accordance with clause 13.

Third-Party Service means any service, software, integration or platform provided by a party other than VoxApp that the Customer connects to or uses with the Service.

2. The Service

2.1 What VoxApp does. The Service enables the Customer to deploy AI Agents that engage Contacts through voice calls, web-based voice, video, chat, SMS, WhatsApp and other supported channels. The Customer configures the AI Agents, defines their purpose and instructions, and triggers interactions with Contacts.

2.2 Business use only. The Service is provided exclusively for use by businesses. The Service is not intended for, and must not be used by, consumers acting in a personal capacity.

2.3 Not a telephony or emergency service. The Service is not a substitute for traditional telephone services and does not support emergency calling (such as 111, 000, 911, 999 or 112). The Customer must not use the Service for, and must not configure AI Agents to handle, emergency communications. AI Agents are not capable of summoning emergency assistance.

2.4 No human-to-human telephony. The Service does not provide telephony to the Customer or its personnel. The voice channels of the Service exist solely to enable AI Agents to interact with Contacts.

2.5 Service updates. VoxApp may update, modify or improve the Service from time to time. VoxApp will use reasonable efforts not to materially reduce the core functionality of the Service during the Term.

2.6 Third-party infrastructure. The Service relies on infrastructure provided by third parties (including telecommunications carriers, cloud hosts and AI model providers). VoxApp is not responsible for outages, errors or issues caused by such third-party infrastructure, except to the extent caused by VoxApp's failure to use reasonable care in selecting and managing those providers.

3. Mandatory AI disclosure

3.1 AI identification is mandatory. AI Agents must identify themselves as artificial intelligence at the commencement of every interaction with a Contact. VoxApp provides disclosure functionality through the Service and is progressively enforcing it as a platform-level control; the Customer must not configure or instruct an AI Agent to omit, delay or undermine that disclosure, and remains responsible for ensuring it occurs.

3.2 Identity disclosure. Each AI Agent will identify both that it is an AI and the Customer (or other principal) on whose behalf it is acting (for example, "Hi, I'm an AI assistant calling on behalf of [Customer Name]").

3.3 No circumvention. The Customer must not, and must not instruct or configure AI Agents to:

  1. deny being an AI when asked;
  2. impersonate a specific real person;
  3. impersonate a government, law enforcement or regulatory body, or an emergency service;
  4. mislead Contacts about the AI Agent's nature, purpose or the identity of the principal; or
  5. circumvent or attempt to circumvent the disclosure features of the Service.

3.4 Why this matters. The Customer acknowledges that AI disclosure is required or strongly recommended in many jurisdictions (including under the EU AI Act, various US state laws and equivalent regulations elsewhere) and that VoxApp's mandatory disclosure approach reflects regulatory good practice. Any breach of this clause 3 is a material breach of these Terms.

4. Acceptable use

4.1 Acceptable use requirements. The Customer must use the Service lawfully and responsibly. The Customer must not, and must not configure or instruct an AI Agent to:

  1. violate any applicable law or regulation, or infringe the rights of any third party;
  2. harass, abuse, threaten, defraud or deceive any person;
  3. send unsolicited or unlawful communications, including calls or messages that breach anti-spam, unsolicited-contact or Do Not Call requirements (see clause 4.3);
  4. impersonate any person or entity, or misrepresent the AI Agent's nature, purpose or principal (see clause 3);
  5. generate, solicit or distribute unlawful, defamatory, obscene, hateful or otherwise harmful content;
  6. facilitate scams, phishing, social-engineering, malware or other fraudulent or malicious activity;
  7. infringe intellectual property, privacy or publicity rights;
  8. gain or attempt to gain unauthorised access to, disrupt, overburden or compromise the Service or its infrastructure, or circumvent usage limits, rate limits or security features;
  9. reverse engineer, decompile or copy the Service except to the extent this restriction is prohibited by law, or use the Service to build a competing product;
  10. use the Service for emergency communications (see clause 2.3); or
  11. submit or process prohibited categories of data except as permitted under clause 8.6.

4.2 Customer responsibility for use. The Customer is solely responsible for the configuration, instructions and content given to AI Agents, the Contacts engaged, the messages sent, the consents obtained, and the lawfulness of all interactions conducted through the Service.

4.3 Outbound contact warranty. For each outbound voice call, video call, SMS, WhatsApp message, email or other contact initiated through the Service, the Customer warrants that it has a lawful basis to make that contact under all applicable laws, including:

  1. consent or other lawful basis under applicable Privacy Law;
  2. compliance with anti-spam and unsolicited contact laws (including the Spam Act 2003 (Cth) (AU), the Unsolicited Electronic Messages Act 2007 (NZ), the Telephone Consumer Protection Act (US), Canada's Anti-Spam Legislation (CASL), the UK Privacy and Electronic Communications Regulations (PECR), and equivalent laws);
  3. compliance with all applicable Do Not Call registers; and
  4. compliance with all sector-specific rules applicable to the Customer's industry.

4.4 Suspension for suspected misuse. VoxApp may suspend the Customer's Account, an AI Agent, or specific functionality immediately and without prior notice if VoxApp reasonably suspects:

  1. a breach of these Terms;
  2. fraudulent, unlawful, harmful or abusive use of the Service;
  3. use of the Service that exposes VoxApp, its infrastructure providers or other customers to legal, regulatory or reputational risk; or
  4. unusual usage patterns indicative of compromise, fraud or unauthorised access.

4.5 Cooperation. The Customer must cooperate promptly with any investigation by VoxApp into suspected misuse or breach.

5. Accounts and security

5.1 Registration. The Customer must provide accurate and complete information when registering an Account and keep that information current.

5.2 Authorised users. The Customer is responsible for all activity under the Account, including activity by personnel, agents and contractors authorised by the Customer to use the Account.

5.3 Credentials. The Customer must keep account credentials confidential, ensure each user has unique login credentials, and not share credentials. The Customer must notify VoxApp promptly of any actual or suspected unauthorised access to the Account.

5.4 Customer responsibility for fraud. Subject to clause 5.5, the Customer is liable for all Fees incurred under the Account, including those resulting from unauthorised access where caused by the Customer's failure to keep credentials confidential.

5.5 Notification. Where the Customer notifies VoxApp promptly upon discovering unauthorised access, VoxApp will work with the Customer in good faith to identify, contain and (where appropriate) waive Fees attributable to the unauthorised use, but is under no obligation to do so.

6. Subscription plans, credits and usage

6.1 Subscription Plans. The Customer selects a Subscription Plan (Starter, Professional, Business, Enterprise or such other tiers as VoxApp may offer). The Subscription Plan determines Included Credits, resource limits (such as the number of AI Agents, phone numbers and Contacts), and overage rates.

6.2 Billing Period. The Customer selects either a Monthly Plan (rolling month-to-month) or an Annual Plan (12-month committed term billed annually in advance) at the rates published by VoxApp from time to time.

6.3 Included Credits do not roll over. Included Credits are reset at the start of each Billing Period (or each calendar month for Annual Plans) and any unused Included Credits expire at that reset.

6.4 Credit Packs. The Customer may purchase Credit Packs at any time. Credit Packs do not reset monthly. Credits in Credit Packs expire 30 days after the date of the Customer's most recent Credit Pack purchase. Each new Credit Pack purchase extends the expiry date of all unused Credit Pack credits in the Account to 30 days after that new purchase.

6.5 Order of consumption. Credits are consumed in the following order:

  1. first, Included Credits for the current Billing Period;
  2. second, available Credit Pack credits (oldest first); and
  3. third, overage Credits charged at the overage rate for the Customer's Subscription Plan.

6.6 Usage rates. The number of Credits consumed for each type of interaction (voice call, video call, chat, SMS, WhatsApp message etc.) is published by VoxApp on the Plans & Billing page in the Service and may be updated from time to time on at least 60 days' notice. Updated rates take effect at the next renewal for Annual Plans.

6.7 Resource limits. Subscription Plans include hard limits on AI Agents, phone numbers and Contacts. When the Customer reaches a limit, the Service will block further use of the relevant resource until the Customer either upgrades the Subscription Plan or, where applicable, purchases additional capacity.

6.8 No monetary value. Credits are a measure of usage. They have no cash value, are not refundable (except as required by law), cannot be exchanged for cash and cannot be transferred to another Account.

6.9 Enterprise Plans. Enterprise Plans are subject to commercial terms agreed in writing between VoxApp and the Customer in addition to these Terms. Where Enterprise commercial terms conflict with these Terms, the Enterprise commercial terms prevail to the extent of the conflict.

7. Fees and payment

7.1 Fees. The Customer must pay all Fees in accordance with the published pricing for the selected Subscription Plan and any Credit Packs purchased.

7.2 Currency and tax. Unless otherwise stated, Fees are quoted in US dollars (USD) and are exclusive of all taxes, duties, withholdings, levies and tariffs. The Customer is responsible for paying all applicable taxes (including any GST or VAT) in addition to the published Fees.

7.3 Billing.

  1. Monthly Plan Fees are charged monthly in advance.
  2. Annual Plan Fees are charged annually in advance on the commencement date of the Annual Plan and on each anniversary on renewal.
  3. Credit Pack Fees are charged at the time of purchase.
  4. Overage Fees are charged in arrears at the start of the next Billing Period.

7.4 Payment method. The Customer authorises VoxApp to charge all Fees to the credit card, direct debit or other payment method registered with the Account. The Customer must keep payment details current.

7.5 Failed payment. If a payment fails, VoxApp may retry the payment, suspend the Account, restrict functionality, or terminate the Account in accordance with clause 13.

7.6 No refunds. Except as required by law or expressly provided in these Terms, all Fees are non-refundable. No refund will be given for unused Included Credits, expired Credit Pack credits, partially-used Billing Periods, or for any termination of the Account by the Customer or by VoxApp under clause 13.

7.7 Annual Plan early termination. Where the Customer is on an Annual Plan and the Account is terminated before the end of the current annual term for any reason other than VoxApp's uncured material breach, the Customer remains liable for the Annual Plan Fees in full and no refund will be given for any prepaid but unused portion. Where the Annual Plan is terminated by the Customer for VoxApp's uncured material breach under clause 13.4, VoxApp will refund the pro-rata portion of prepaid Fees for the unused remainder of the annual term.

7.8 Fee increases.

  1. For Monthly Plans, VoxApp may increase Subscription Fees, overage rates and Credit Pack rates by giving at least 60 days' notice. The increase takes effect from the date specified in the notice.
  2. For Annual Plans, Subscription Fees and overage rates are fixed for the duration of each annual term. VoxApp may notify the Customer of an increase to take effect from the next annual term by giving at least 60 days' notice before the renewal date. If the Customer does not wish to accept the increase, the Customer may give notice of non-renewal under clause 13.2.

7.9 Disputed invoices. The Customer must notify VoxApp of any disputed Fees within 14 days of the relevant invoice or charge. Fees not disputed within that period are deemed accepted. The Customer must pay undisputed amounts on time pending resolution of any dispute.

8. AI Agent configuration and Customer Data

8.1 Customer is responsible for configuration. The Customer is responsible for the AI Agents it configures, including the prompts, instructions, knowledge base, voice selection, name, scripts and behaviour.

8.2 Outputs. AI Agents generate responses dynamically and may produce inaccurate, incomplete or unexpected output. VoxApp does not warrant the accuracy, suitability or correctness of AI Agent outputs. The Customer must not represent AI Agent outputs as guaranteed by VoxApp.

8.3 Customer Data ownership. As between the parties, the Customer owns all Customer Data.

8.4 Licence to VoxApp. The Customer grants VoxApp a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display and use Customer Data (including conversation transcripts and any recordings) for the purpose of providing, securing, maintaining, supporting and improving the Service, for billing, for compliance with law, and for the limited internal purposes set out in clause 8.5.

8.5 Use of Customer Data for Service improvement. VoxApp may use de-identified, aggregated data derived from Customer Data for analytics, benchmarking, fraud detection, security and Service improvement. VoxApp will not use the substantive content of Customer conversations to train general-purpose AI models without the Customer's express written consent.

8.6 Sensitive data restriction. The Customer must not submit, configure AI Agents to elicit, or otherwise process through the Service any of the following without VoxApp's prior written agreement:

  1. health, medical or genetic information regulated under HIPAA (US), the Privacy Act 1988 (Cth), the My Health Records Act 2012 (Cth), or equivalent laws;
  2. payment card numbers, full bank account numbers or other payment credentials;
  3. government identifiers (such as social security, tax file or national ID numbers);
  4. biometric data; or
  5. any other category of "sensitive" or "special category" Personal Data under applicable Privacy Law.

9. Call and conversation recording

9.1 Default off. Recording of voice and video conversations is disabled by default. The Customer may enable recording on a per-AI-Agent basis where the Service supports it.

9.2 Customer responsibility for consent. Where the Customer enables recording, the Customer is solely responsible for ensuring that all required consents and notices are provided to Contacts under all applicable laws (including two-party consent requirements in jurisdictions such as California, Florida, Illinois, Washington, New Zealand and others).

9.3 Recording notification. Where recording is enabled, the AI Agent's opening statement must include a recording notification before any recording begins. VoxApp provides this notification through the Service and is progressively enforcing its automatic inclusion as a platform-level control; the Customer must not disable, suppress or modify it where the Service applies it, and remains responsible for ensuring the notification is given.

9.4 Indemnity. The Customer indemnifies VoxApp against any claim, fine, penalty or loss arising from the Customer's recording activities, including failure to obtain required consents.

10. Data retention and privacy

10.1 Default retention. Unless otherwise agreed in writing or configured by the Customer, VoxApp retains Customer Data for the following default periods:

  1. conversation transcripts: 12 months from the date of the conversation;
  2. call recordings (where enabled): 90 days from the date of the recording;
  3. conversation metadata (such as date, time, duration, channel and Contact identifier): 24 months for billing and audit purposes;
  4. Account data and configuration: for the life of the Account plus 7 years for tax, legal and audit purposes; and
  5. aggregated and de-identified analytics data: indefinitely.

10.2 Customer configuration. Where the Service permits, the Customer may configure shorter retention periods for transcripts and recordings.

10.3 Legal retention. VoxApp may retain Customer Data for longer than the default periods where required by law, regulatory requirement or legal process, or where reasonably necessary to enforce these Terms or defend legal claims.

10.4 Privacy. The Service is provided in accordance with VoxApp's Privacy Policy. Where VoxApp processes Personal Data on behalf of the Customer, the Data Processing Addendum applies.

10.5 Customer's privacy obligations. The Customer is responsible for ensuring its use of the Service complies with all applicable Privacy Law in respect of Contacts, including providing privacy notices to Contacts and obtaining required consents.

11. Intellectual property

11.1 VoxApp IP. VoxApp and its licensors own all intellectual property rights in the Service, including the platform, software, models, algorithms, APIs, designs, branding and Documentation. These Terms do not transfer any of those rights to the Customer.

11.2 Customer IP. The Customer retains all intellectual property rights in Customer Data and in any configurations, prompts and instructions the Customer creates within the Service.

11.3 Feedback. If the Customer provides VoxApp with feedback, suggestions or ideas about the Service, VoxApp may use, modify and exploit that feedback without restriction or obligation to the Customer.

11.4 Publicity. VoxApp may identify the Customer as a customer of VoxApp and use the Customer's name and logo on the VoxApp website and in marketing materials. The Customer may opt out of this clause by giving VoxApp written notice.

12. Confidentiality

12.1 Each party will keep confidential the non-public information of the other party disclosed under or in connection with these Terms (Confidential Information) and use it only for the purpose of performing its obligations or exercising its rights under these Terms.

12.2 A party may disclose Confidential Information to its personnel, advisers and contractors on a need-to-know basis, provided they are bound by equivalent confidentiality obligations.

12.3 A party may disclose Confidential Information where required by law, by a regulator, or by a court of competent jurisdiction. The disclosing party will, to the extent legally permitted, give the other party reasonable advance notice.

12.4 This clause 12 survives termination.

13. Term, suspension and termination

13.1 Term. These Terms commence when the Customer first accepts them and continue until terminated.

13.2 Termination by Customer.

  1. A Customer on a Monthly Plan may terminate the Account at any time on at least 30 days' written notice (or by using the in-Service cancellation function). Termination takes effect at the end of the then-current Billing Period.
  2. A Customer on an Annual Plan may not terminate for convenience during the annual term, but may give notice of non-renewal at least 30 days before the end of the current annual term to prevent automatic renewal into the next annual term.

13.3 Suspension by VoxApp. VoxApp may suspend the Account or specific functionality immediately:

  1. where Fees are unpaid by the due date and not remedied within 7 days of notice;
  2. where the Customer breaches these Terms and does not remedy the breach within 7 days of notice;
  3. in the circumstances described in clause 4.4 (suspected misuse); or
  4. where required by law, regulator or court order.

13.4 Termination for material breach. Either party may terminate these Terms by written notice if the other party commits a material breach that is not remedied within 30 days of written notice (or, in the case of a breach of clause 3 (AI Disclosure) or clause 4 (Acceptable Use), where the breach is incapable of remedy or is sufficiently serious that immediate termination is justified, with immediate effect).

13.5 Termination for insolvency. Either party may terminate these Terms immediately by written notice if the other party becomes insolvent, enters administration, liquidation, receivership or any equivalent process.

13.6 Effect of termination.

  1. The Customer's right to access and use the Service ends immediately on termination.
  2. All Fees accrued to the date of termination remain payable.
  3. No refund of prepaid Fees, Credit Packs or Included Credits will be given except as expressly provided in clause 7.7.
  4. Customer Data will be deleted from the Service within 30 days of termination, except where retention is required under clause 10.3.
  5. It is the Customer's responsibility to export any Customer Data it wishes to retain before termination takes effect.

13.7 Survival. Clauses that by their nature should survive termination (including clauses 7 (in respect of accrued Fees), 8.3-8.5, 11, 12, 13.6, 14, 15, 16 and 17) survive termination.

14. Warranties and disclaimers

14.1 Mutual warranties. Each party warrants that it has the power and authority to enter into these Terms.

14.2 Customer warranties. The Customer warrants that:

  1. it is a business entity, not a consumer, and is using the Service for business purposes;
  2. it has all necessary rights, consents and lawful bases for its use of the Service, including for all Contacts engaged through the Service;
  3. its use of the Service complies with all applicable laws; and
  4. it is not located in, organised under the laws of, or accessing the Service from, a country or territory subject to comprehensive sanctions imposed by the United States, the United Kingdom, the European Union, Australia or New Zealand, and is not on any restricted-party or denied-party list under those regimes.

14.3 Service "as is". To the maximum extent permitted by law, the Service is provided "as is" and "as available". VoxApp does not warrant that the Service will be uninterrupted, error-free, secure, or that AI Agent outputs will be accurate, complete, suitable for any particular purpose, or free from bias.

14.4 Exclusion of implied terms. To the maximum extent permitted by law, all warranties, conditions, guarantees and other terms implied by statute, common law or custom are excluded.

14.5 Business purpose acknowledgment. The Customer acknowledges that it is acquiring the Service for the purpose of business and that, to the maximum extent permitted by law, any consumer guarantees, statutory protections or implied terms intended to protect non-business consumers do not apply.

15. Liability

15.1 Exclusion of indirect loss. To the maximum extent permitted by law, VoxApp is not liable for any indirect, consequential, special, incidental or punitive loss or damage, or for any loss of profits, revenue, business, anticipated savings, goodwill, opportunity, data or use, however arising.

15.2 Liability cap. To the maximum extent permitted by law, VoxApp's total aggregate liability for all claims arising from or in connection with these Terms or the Service (whether in contract, tort, statute or otherwise) is limited to the total Fees paid by the Customer to VoxApp in the 12 months immediately preceding the event giving rise to the claim.

15.3 Mandatory law. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law. Where any implied condition, warranty or guarantee cannot be excluded but VoxApp's liability for breach of it can be limited, VoxApp's liability is limited (at VoxApp's option) to re-supply of the Service or payment of the cost of re-supply.

15.4 Reduction for Customer fault. A party's liability for any claim is reduced to the extent the other party's acts or omissions contributed to the loss.

16. Indemnity

16.1 Customer indemnity. The Customer indemnifies VoxApp, its affiliates and their personnel against any claim, action, cost, loss, damage, liability or expense (including reasonable legal costs) arising from or in connection with:

  1. the Customer's breach of these Terms;
  2. the Customer's breach of clauses 3 (AI Disclosure), 4.3 (Outbound contact warranty), 8.6 (Sensitive data restriction) or 9 (Recording);
  3. any claim by a Contact or other third party arising from the Customer's use of the Service;
  4. the Customer's configuration, instructions or content given to AI Agents;
  5. the Customer's use of any Third-Party Service in connection with the Service;
  6. the Customer's violation of any Privacy Law, anti-spam law or other applicable law in connection with use of the Service; and
  7. any claim by a regulator (including a privacy, telecommunications or consumer protection regulator) arising from the Customer's use of the Service.

17. Third-party services

17.1 The Customer may connect Third-Party Services to the Account. The Customer is responsible for reviewing and complying with the terms and privacy policies of any Third-Party Service.

17.2 VoxApp is not responsible for the availability, functionality, accuracy, security or content of any Third-Party Service.

17.3 Where the Customer connects a Third-Party Service, the Customer authorises VoxApp to allow that Third-Party Service to access Customer Data to the extent necessary for the integration.

18. Force majeure

18.1 Neither party is liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent caused by an event beyond that party's reasonable control, including acts of God, pandemic, war, civil disorder, fire, flood, internet or telecommunications failure, third-party service outage, labour dispute, or government action.

18.2 The affected party will notify the other party as soon as reasonably practicable and use reasonable efforts to mitigate. If the event continues for more than 30 consecutive days, either party may terminate these Terms by written notice without further liability.

19. Governing law and disputes

19.1 Governing law. These Terms are governed by the laws of New Zealand. The parties submit to the exclusive jurisdiction of the courts of New Zealand.

19.2 Regional variations. Where VoxApp has published a regional addendum applicable to the Customer's jurisdiction (for example, an Australian, UK, US or Canadian addendum), that addendum may modify the governing law, jurisdiction or other provisions for Customers in that jurisdiction.

19.3 Dispute resolution. Before commencing court proceedings (other than for urgent interlocutory relief), the complaining party must first notify the other party in writing of the dispute and the parties must attempt in good faith to resolve the dispute by negotiation within 14 business days. If not resolved, the parties will attempt mediation before commencing proceedings.

20. Changes to terms

20.1 VoxApp may update these Terms from time to time. Where changes are material, VoxApp will give the Customer at least 30 days' notice before the changes take effect (by email to the Account contact, or by notice in the Service).

20.2 For Annual Plan Customers, material changes that adversely affect the Customer's rights take effect from the Customer's next annual renewal (and not before).

20.3 For Monthly Plan Customers, continued use of the Service after the effective date of any updated Terms constitutes acceptance.

20.4 Updates to the Privacy Policy and Documentation may be made by publishing the updated document at voxapp.com.

21. General

21.1 Entire agreement. These Terms (together with the Privacy Policy, DPA, any regional addendum and any commercial terms agreed in writing) constitute the entire agreement between the parties and supersede all prior agreements and understandings on the same subject matter.

21.2 Order of precedence. To the extent of any inconsistency, the order of precedence is: (a) any commercial terms separately signed by both parties; (b) any applicable regional addendum; (c) these Terms; (d) the Privacy Policy and DPA; and (e) the Documentation.

21.3 Assignment. The Customer may not assign or transfer these Terms or any rights under them without VoxApp's prior written consent (not to be unreasonably withheld where the assignment is to a related body corporate or to a purchaser of all or substantially all of the Customer's business). VoxApp may assign these Terms without restriction.

21.4 No waiver. Failure or delay in enforcing any right under these Terms is not a waiver of that right.

21.5 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force.

21.6 Notices. Notices to VoxApp must be sent to support@voxapp.com (or such other address as VoxApp may notify). Notices to the Customer may be sent by email to the Account contact email.

21.7 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.

21.8 No third-party beneficiaries. These Terms do not confer rights on any person other than the parties.

21.9 Counterparts and electronic acceptance. Acceptance of these Terms by clicking "I agree" or by accessing or using the Service has the same effect as a signed agreement.

22. Contact

Questions about these Terms or the Service: support@voxapp.com.